Vexalo LLC โ Client Service Agreement
1. Parties
This Service Agreement ("Agreement") is entered into between Vexalo LLC, a Florida limited liability company, located in Sarasota, Florida ("Vexalo"), and the client identified below ("Client"). By electronically signing this Agreement, Client agrees to be bound by all terms herein.
2. Services
Vexalo will provide AI automation, lead generation, CRM management, email marketing, and related digital services as defined in the Client's selected service plan (Spark, Ignite, Blaze, or Inferno). The specific deliverables for each plan are outlined at vexalo.co and in the onboarding materials provided to Client.
3. Payment Terms
- Services are billed monthly in advance via Stripe
- First payment is due upon signing this agreement
- Subsequent payments auto-renew on the same date each month
- There are no setup fees unless explicitly stated
- Failed payments may result in service suspension after 7 days
- All prices are in USD
- Vexalo reserves the right to adjust pricing with 30 days written notice
4. Term & Cancellation
This Agreement begins on the date of signing and continues on a month-to-month basis. Either party may cancel with 30 days written notice sent to hello@vexalo.co. Service continues through the end of the current billing period. No refunds are issued for partial months.
5. No Refund Policy
All payments are non-refundable. Vexalo invests significant time and resources in setup, onboarding, and ongoing management from day one. If Client is unsatisfied, Vexalo will work to resolve any issues before processing a cancellation request.
6. Client Responsibilities
To deliver services effectively, Client agrees to:
- Provide timely access to required platforms and credentials
- Respond to communications within a reasonable timeframe
- Ensure all information provided to Vexalo is accurate and lawful
- Not use Vexalo's services for any illegal or harmful purposes
7. Results Disclaimer
Vexalo provides automation tools, strategy, and management services. While Vexalo works diligently to deliver results, specific outcomes such as a defined number of leads, bookings, or revenue increases cannot be guaranteed. Results depend on factors including market conditions, competition, pricing, and Client's business operations.
8. Intellectual Property
All systems, workflows, and automation frameworks built by Vexalo remain the intellectual property of Vexalo LLC unless otherwise agreed in writing. Upon cancellation, Client retains ownership of their own data, contacts, and content uploaded to their accounts.
9. Confidentiality
Both parties agree to keep confidential any proprietary business information shared during the service relationship. Vexalo will not share Client's business data or client lists with third parties except as required to deliver services.
10. Limitation of Liability
Vexalo's total liability for any claim shall not exceed the total fees paid by Client in the three months preceding the claim. Vexalo is not liable for indirect, incidental, or consequential damages including lost profits or business interruption.
11. Governing Law
This Agreement is governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Sarasota County, Florida.
12. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions. Modifications must be made in writing and agreed to by both parties.
13. Contact
Vexalo LLC ยท Sarasota, FL ยท hello@vexalo.co ยท (941) 253-3575